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29-08-08, 06:58 PM
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Join Date: Jul 2008
Posts: 44
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Printer
I wasn't sure which topic this comes under.
My client has a Lexmark 3500 / 4500 series printer. His computer had a virus, which I god rid of, but now the printer won't work. I have tried everything:
Removing it completely and following the setup instuctions again
Tried to print from Word, Notepad and the Web, also tried printing a test page
However, nothing is in the print queue
But when you ask it to print, the printer icon comes up for about 2 secs and then goes away again.
It is connected to USB001 (I tried LPT1 - didn't work)
Nothing reported to be wrong in Device Manager?
Any suggestions?
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30-08-08, 05:33 PM
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Moderator
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Join Date: Jan 2002
Location: Southern California
Posts: 8,555
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Did you ever get around to reinstalling Windows? You might try reinstalling the chip set drivers for the main board. But,you're putting a lot of time into this and could have just bit the bullet and be done by now. Back up any important files first.  Chris.
__________________
1) KN9 SLI, AMD X2 6400+, 2Gb OCZ 6400, EVGA GTX260 896Mb, 320Gb + 160Gb SATA II, LG Lightscribe, 600w CM, Vista Home Premium SP1
2)AX78, Phenom 9500, 2Gb OCZ PC6400, XFX 8400, CDRW, XP Pro SP2
3)AX78, Phenom 9500, 2Gb OCZ PC6400, EVGA 8800GT/SC, CDRW, XP Pro SP2
4)AX78, Phenom 9600, 2Gb OCZ PC6400, EVGA 8800GTS, CDRW, XP Pro SP2.
5)AX78, Phenom 9600, 2Gb OCZ PC6400, EVGA 9800GTX, CDRW/DVD, XP Pro SP2.
http://www.viaarena.com/default.aspx?PageID=2VIA Drivers http://www.abit-wolves.com/
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01-09-08, 02:47 PM
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Join Date: Jul 2008
Posts: 44
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No reinstall
No, because I didn't think a reinstall, as the other problems have been solved
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02-09-08, 03:18 AM
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Join Date: Jan 2002
Location: Indiana
Posts: 15,440
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is the Print Spool Service on?
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"It is the soldier, not the reporter who has given us the freedom of the press. It is the soldier, not the poet, who has given us the freedom of speech. It is the soldier, not the campus organizer, who gives us the freedom to demonstrate. It is the soldier who salutes the flag, who serves beneath the flag, and whose coffin is draped by the flag, who allows the protester to burn the flag." -- Father Dennis Edward O'Brien, Sergeant, USMC
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02-09-08, 08:45 AM
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Member
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Join Date: Jul 2008
Posts: 44
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Spool
The Printer Spool Service is on
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02-09-08, 05:15 PM
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Moderator
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Join Date: Jan 2002
Location: Indiana
Posts: 15,440
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I think chris is correct... run system file checker and see if it repairs, if not you need to do a Repair Install. Obviously there are things missing/screwed after the cleanup.
__________________
"It is the soldier, not the reporter who has given us the freedom of the press. It is the soldier, not the poet, who has given us the freedom of speech. It is the soldier, not the campus organizer, who gives us the freedom to demonstrate. It is the soldier who salutes the flag, who serves beneath the flag, and whose coffin is draped by the flag, who allows the protester to burn the flag." -- Father Dennis Edward O'Brien, Sergeant, USMC
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02-09-08, 05:21 PM
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Member
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Join Date: Jul 2008
Posts: 44
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If it's helpful, it's error 814: The underlying Ethernet Connectivity required for the broadband connection was not found
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02-09-08, 05:22 PM
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Member
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Join Date: Jul 2008
Posts: 44
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sorry guys, wrong thread!
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02-09-08, 07:07 PM
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Moderator
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Join Date: Jan 2002
Location: Indiana
Posts: 15,440
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However, these multiple problems only stress the point.
Beside, time = money and your spending too much time.
__________________
"It is the soldier, not the reporter who has given us the freedom of the press. It is the soldier, not the poet, who has given us the freedom of speech. It is the soldier, not the campus organizer, who gives us the freedom to demonstrate. It is the soldier who salutes the flag, who serves beneath the flag, and whose coffin is draped by the flag, who allows the protester to burn the flag." -- Father Dennis Edward O'Brien, Sergeant, USMC
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08-09-08, 05:28 PM
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Member
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Join Date: Jul 2008
Posts: 44
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Reinstall
I just don't understand how a virus can make the printer not communicate with the computer (I think I am safe to say it was the virus)
I have made the decision to reinstall
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