problems with K7VM2 and aol broadband

rainy165 · #1 (**permalink**) 22-01-04, 04:08 AM

haveing not long got aol broadband i have been haveing problem staying online the problem i have been haveing is that after a few hrs online the system slows down or just boots me offline, the problem is always the same in that INIT packet not acknloeladged.
haveing spent many hrs with tech support on aol they have told me that thay are haveing lots of users with the same problem all running via chipset usb i have down loaded the updated drivers both the 4 in 1 and usb 2 drives i am still haveing this problem aol cant/wont help anymore as they say its a usb hardware problem.

any help with this would be great
thanks

jeffkrol · #2 (**permalink**) 22-01-04, 05:09 AM

Sorry to hear that. Would see if you can get a Modem that attaches to a LAN card (or slot) on your computer. Personal recommendation "do not use a USB modem"!!!
Other than that spend $20 or so dollars on an add on USB card w/ a NEC chipset. Check out AOL forums w/ people w same problems. Go to www.usbman.com to see if they have any answers.
Buy a compatable modem on e-bay. That's what I recommended (and did) for a coworker who was having all sorts of problems w/
her SBC Broadband connection. She's never been happier. Saved her from switching to Cable. She claims her computer is even faster. Who knows? High speed internet good, USB modem BAD!!! Good luck (BTW she runs Win98SE)

rainy165 · #3 (**permalink**) 22-01-04, 05:21 AM

ok bit on a newbie here what the hell is a NEC chipset ( got the usb modem from aol )

jeffkrol · #4 (**permalink**) 22-01-04, 02:28 PM

VIA built the chip which controls the USB2 on your motherboard. There are other companies that do the same. NEC is a company that makes USB2 chips that actually seem to work (at least in more cases than VIA). So buy an add on PCI USB2 card (do you have a free slot on the motherboard) with a NEC chipset on the card (not VIA) and install it. That MAY help.
or (BEST OPTION)
Try to talk AOL into sending you a replacement modem that is not USB. Don't forget the LAN (local area network) card for it unless your computer has LAN built on the motherboard. Port looks like a phone jack but bigger by a little. Ask AOL what they expect YOU to do about it. Ask them if they expect you to buy a new computer or replace the modem (or service). See what they say.